So Andrew Lloyd Webber isn’t happy that people have been blogging about Love Never Dies before it officially opens tonight.
Given that punters have been paying up to £90 for ‘premium’ seating (or even more if booked via a ticket agency) and that his Lordship states the show is a work in progress what did he expect?
LND ticketing is a sore point here anyway. Lloyd Webbers own box office sold me two tickets an hour after the show went on sale back in October but when chasing a few weeks ago for the tickets was told due to some unexplained error they had cancelled my booking. No notification, no apology and no tickets available apart from 2 premium seats at £90 each (nearly 3 times the value of the cheapskate seats I’d booked and received confirmation email for)
Now LND may have taken a huge advance but is this the way to keep loyal customers booking for shows when the initial hype dies down? Lloyd Webber’s See Tickets (part of his Really Useful empire) states they are top for customer service but a manager advised someone in their complaints team ‘may’ call me back and a month on I’m still waiting. Perhaps if ALW did some mystery shopping to his call centre rather than worrying about bloggers more people would be filling his theatres.